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Support Policy

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[trx_list_item]To get a pre-purchase advice, you may post in the theme’s forum[/trx_list_item]
[trx_list_item]To get a response more promptly, you are recommended to use our Ticket-system[/trx_list_item]
[trx_list_item]We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.[/trx_list_item]
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[trx_list_item]Please, note! We do not support queries if you do not have a purchase code.[/trx_list_item]
[trx_list_item]Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

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How to use our Support System

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ThemeRex technical support is always there to assist their users
with all their technical questions regarding ThemeRex products.
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[trx_list_item]In the ‘Item Details’ there is a clickable banner “Support Sys”using which you are getting into tickets.[/trx_list_item]
[trx_list_item]Or you may simply use this link themerex.ticksy.com[/trx_list_item]
[trx_list_item]Enter your purchase key and register in the system[/trx_list_item]
[trx_list_item]To avoid confusing, please use for Support System your ownThemeForest login[/trx_list_item]
[trx_list_item]Fill out the ticket form[/trx_list_item]
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How to find a purchase key

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[trx_list_item]Open the ‘downloads’ tab in your account[/trx_list_item]
[trx_list_item]Find our theme in the list of products[/trx_list_item]
[trx_list_item]Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”[/trx_list_item]
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[trx_button type=”round” style=”global” size=”huge” fullsize=”yes” link=”#” popup=”no” top=”30″ bottom=”40″]create ticket[/trx_button]
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[trx_button type=”round” style=”global” size=”huge” fullsize=”yes” link=”http://plumbing.themerex.net/doc” popup=”no” top=”30″ bottom=”40″]doc[/trx_button]
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Support Team

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We create our themes with a thought of our customers, thereforeour team works hard to provide you best technical support in the world.
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[trx_team_item name=”Irvin” photo=”https://www.grumpysdrains.com/wp-content/uploads/2015/03/Irvin.jpg”][/trx_team_item]
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[trx_team_item name=”Katerine” photo=”https://www.grumpysdrains.com/wp-content/uploads/2015/03/Katerine.jpg”][/trx_team_item]
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[trx_highlight type=”0″ color=”#ffffff” size=”14″ style=”text-transform: uppercase; letter-spacing: 1.75px; font-weight: 700;”]If you have complaints about the work of our support staff,
please inform us about your issue via email[/trx_highlight]
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[trx_button type=”transparent” style=”light” size=”big” link=”?page_id=2148″ fullsize=”no” top=”20″]contact us[/trx_button]
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